Feedback surveys

Last updated Jun 5, 2023

Surveys are tools you can use to evaluate and measure the quality of a project process, goal, or deliverable.

A survey in which users provide feedback on features of your product that they like or dislike.

It can be done in any phase of the Project life cycle.

Being able to define a survey is important as it demonstrates your ability to understand the goals of your project and assess how your stakeholders and users value the project.

• Surveys can help you understand what’s working and what’s not working. 
• Surveys assess the criteria you want to evaluate
• Surveys provide you with data that will point out whether you’ve met your [Quality management](danielesalvatore/project-management/project-execution/quality-management/quality-management.md#Quality standards)

Process:

• Develop Evaluation
• Define Evaluation
• Determine what type of survey to design and questions to ask

An evaluation question is a key question about the outcomes, impact, and/or effectiveness of your project or program, whereas a survey question is designed to collect data, which can help you answer your evaluation questions.

• Open-ended
  • Require more than one-word answers such as yes or no.
• Closed-ended
  • Yes or no, true or false
  • selecting a response from a list
  • Scaled question

• Make sure your questions are asking what you mean to ask.
• Each question should be specific and address only one measurable aspect.
• Be careful not to make assumptions about your respondents.
• Make sure your questions don’t provide too much detail or information